karikya11 Privacy Policy

karikya11 ("we", "us", or "the platform") is an online betting and casino service operated for players in Bangladesh. This privacy policy explains how we collect, process, store, and protect your personal information when you use the karikya11 website or related services.

By registering an account on this platform or using our services, you are considered to have given your consent to the terms described in this privacy policy. We recommend that you read this policy carefully and contact our support team if you have any questions.

This privacy policy applies only to karikya11's services. It does not apply to third-party websites or platforms. We reserve the right to update this policy from time to time.

karikya11 collects various types of information to provide and improve its services. This information is divided into the following categories:

2.1 Identity Information

• Full name (in Bengali or English)
• Date of birth (for age verification — minimum 21 years)
• National ID (NID) or passport number (for KYC verification)
• Phone number and email address

2.2 Financial Information

• bKash, Nagad, Rocket, or bank account details (for transaction processing)
• Deposit and withdrawal history
• Wallet balance and bonus information

2.3 Technical Information

• IP address and device type
• Browser and operating system information
• Login time, session data, and cookie data
• Logs of site navigation and game-play activity

2.4 Communication Information

• Content of messages sent via live chat and email support
• Feedback and complaint-related information

karikya11 uses your information only for legitimate and necessary purposes. The main reasons for collecting information are listed below:

• Account Management: To handle registration, login, and account security.
• KYC and Age Verification: To prevent access by those under 21 years of age and to confirm identity.
• Transaction Processing: To complete secure deposits and withdrawals via bKash, Nagad, Rocket, and bank transfer.
• Fraud Prevention: To detect and prevent suspicious activity, multi-accounting, and financial abuse.
• Customer Service: To answer your queries through 24/7 live chat and email support.
• Service Improvement: To improve user experience, game performance, and platform functionality.
• Bonuses and Promotions: To apply welcome bonuses and other offers to your account where applicable.
• Responsible Gaming: To identify excessive play patterns and provide you with assistance.

karikya11 gives the highest priority to the security of your information. We apply industry-standard technical and administrative measures to protect your data from unauthorized access, damage, or disclosure.

4.1 Encryption Technology

All your sensitive information is protected by SSL (Secure Socket Layer) encryption. All data transmission between our servers and your device is handled through encrypted channels.

4.2 Access Control

Only authorized karikya11 staff can access your information, and only when required to provide services. All staff are committed to maintaining confidentiality.

4.3 Data Retention Period

We retain your information for as long as your account is active and for as long as necessary after closure to meet applicable legal obligations. Records of financial transactions are securely stored for long-term audit purposes.

karikya11 does not sell your personal information or transfer it commercially to third parties. However, information may be shared in the specific circumstances below for the operation of services:

5.1 Payment Processors

Only the information necessary to complete transactions is shared with payment gateway providers such as bKash, Nagad, and Rocket. These providers follow their own privacy policies.

5.2 Technology Partners

Minimum necessary information may be shared with game provider companies (such as Pragmatic Play, JILI, Spribe, PG Soft, Evolution Gaming) for the use of their software services. This information is not used beyond delivering the gaming experience.

5.3 Legal Obligations

We may be required to disclose relevant information in response to legally binding orders from a competent court or regulatory authority. In such cases, we will not provide any information beyond what is legally required.

5.4 Fraud Prevention Agencies

In cases involving money laundering or fraud prevention, we may share limited information with relevant financial security agencies. This is done in the interest of protecting us and all users.

karikya11 uses cookies and similar tracking technologies to improve website functionality and personalize the user experience.

6.1 Essential Cookies

These cookies are essential for the basic functionality of the website. They are used for managing login sessions, security verification, and transaction processing. Disabling these cookies will prevent the site from working properly.

6.2 Functional Cookies

These cookies help remember your language preferences, game settings, and account preferences, so you do not need to reconfigure them each time you visit the site.

6.3 Analytics Cookies

We use analytics cookies to understand which pages are visited most, what loading times are like, and where issues occur. This information is used as aggregate statistics — not to identify any specific individual.

You can control or delete cookies through your browser settings. Please note that disabling essential cookies may affect the quality of the service.

As a registered user of karikya11, you have the following rights regarding your personal information:

• Right to Access: You can request to know what information we hold about you.
• Right to Correction: If there is any error or incompleteness in your information, you can request a correction.
• Right to Deletion: In certain circumstances you can request that your information be deleted. However, this may not apply if there are ongoing legal obligations.
• Right to Restrict Processing: In certain cases you can request that the processing of your information be restricted.
• Right to Withdraw Consent: For marketing messages or optional communications, you can withdraw your consent at any time.
• Right to Close Account: You can close your account at any time. However, some information will be retained for as long as necessary to meet legal obligations.

To exercise any of the above rights, contact us via our 24/7 live chat or email. We will process your request as quickly as possible.

karikya11 is exclusively for those aged 21 and above. We never collect information from anyone under the age of 21. The age verification process during registration ensures that minors cannot create an account on the platform.

If we become aware that someone under 21 has created an account, that account will be immediately closed and all associated information will be deleted. If a parent or guardian believes their child has registered in some way, please contact us immediately.

Even though we apply the highest security measures, no digital system is completely free of risk. If a security breach ever occurs in our system and there is a possibility that your information has been affected, karikya11 will notify you as quickly as possible.

This notification will include the nature of the breach, the potential impact, and what steps you can take to protect your information. We will investigate the incident and take necessary measures to prevent recurrence.

karikya11 may change or update this privacy policy from time to time. For any significant changes, we will post a notice on the platform and update the "Last Updated" date at the top of this page.

If you continue using the platform after any changes, you will be considered to have agreed to the revised policy. We therefore advise you to visit this page regularly.

If you have any questions, concerns, or requests about this privacy policy, do not hesitate to contact us. Our dedicated support team is available in Bengali 24 hours a day, seven days a week.